I was charged for purchasing an on-demand horror movie ("Split") at 5:34 AM on 4/8/17. We were neither awake at that time, or remotely interested in watching horrror movies, and I can't get ahold of anyone at Verizon Fios to discuss...I don't want to be charged $16.99 for a movie that we absolutely did NOT purchase! Please advise.
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
Also make sure you have purhases set to require a pin (look uner settings, system, parental/purchase). This will eliminate accidental selecting a purchase, which is too easy to do.
Start a new topic or ask questions in the open forum.
