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Charged for a Horror moving at 5:30 AM

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klnash77
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Contributor
Posts: 1
Registered: ‎04-09-2017

Charged for a Horror moving at 5:30 AM

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I was charged for purchasing an on-demand horror movie ("Split") at 5:34 AM on 4/8/17. We were neither awake at that time, or remotely interested in watching horrror movies, and I can't get ahold of anyone at Verizon Fios to discuss...I don't want to be charged $16.99 for a movie that we absolutely did NOT purchase! Please advise. 

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LawrenceC
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Posts: 11,673
Registered: ‎03-18-2013

Re: Charged for a Horror moving at 5:30 AM

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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

tns2
Platinum Contributor III Platinum Contributor III
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Posts: 4,437
Registered: ‎12-16-2012

Re: Charged for a Horror moving at 5:30 AM

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Also make sure you have purhases set to require a pin (look uner settings, system, parental/purchase).  This will eliminate accidental selecting a purchase, which is too easy to do.

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