numerous bills from CMR claims for invalid reason. Have spent hours on phone with them and Verizon with no resolution and they don’t talk to each other. Ready to switch to xfinity after being 25 yr customer.
Hi Xfinityhereicom,
Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.
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