Collection on BOXES I RETURNED!!!!
vainta
Newbie

Collection on BOXES I RETURNED!!!!

I dont know what is going on. I made several attempts to call you guys saying why am I still getting a verizon bill for 805.57 for boxes I've returned with the premetered label.

1st call - I gave them my tracking number to the reciept to the rep. They said it was ok it takes awhile.

2nd call - 1 month later still getting the notice for that amount. I check the Tracking number and it was SHIPPED, DELIVERED AND SIGNED! So I asked the rep whats going on. She said they havent input it into the system yet and I should ignore all bills.

3rd call - Same answer

Couple of months later

GOT A COLLECTION NOTICE FROM MRS ASSOCIATES SAYING I OWE VERIZON 805.57

{edited for privacy}

I'm trying to put an offer on house within the next 2 months and I CANNOT HAVE THIS ON MY CREDIT REPORT!

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Re: Collection on BOXES I RETURNED!!!!
ElizabethS
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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