Early termination fee

[tolner77]

Fed up with Verizon! Prior to our move I called Verizon 4 times and was either told service was not available at new house or never called back as promised. Told yesterday that early termination would be waived. Today a call back saying too bad must pay $100 fee. Good luck ever getting that money or me back as a customer. Looking forward to bad mouthing Verizon any chance I get.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

[Verizon_Support]

Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.

Thanks,

-Jose_VZ