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Equipment return charges -Verizon's breach of contract

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jks
Contributor
Contributor
Posts: 2
Registered: ‎12-27-2008

Equipment return charges -Verizon's breach of contract

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(1,261 Views)

I had agreed to a 2 year contract with Verizon (TV, Internet, Phone). Yesterday I returned a STB, and was charged 9.99 for a return. This is a recently implemented charge, and different that the agreement I had, when I entered  into a  2 year contract. When I entered into a verbal 2 year agreement, unless stated otherwise, I expected the same service as I had for the past number of years. I believe their new treatment of me, to be a breach of contract by Verizon. What if Verizon decides to charge me $1,000 for returning my other STB? I have no recourse since I am locked in for 2 years. I find this disturbing.

I had at one time considered changing my wireless service to Verizon, but this new way of treating customers is definitely giving my great pause.

Totally dissatisfied.

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jks
Contributor
Contributor
Posts: 2
Registered: ‎12-27-2008

Re: Equipment return charges -Verizon's breach of contract

Message 2 of 2
(1,254 Views)

Update: I had  called customer service and asked to speak with a supervisor while I was typing my original post.. After 46 minutes on hold, customer service hung up on me.

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