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FiOS monthly fee went up $10.00 a month? No one can tell me why!

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manowits
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Contributor
Posts: 1
Registered: ‎08-30-2010

FiOS monthly fee went up $10.00 a month? No one can tell me why!

Message 1 of 7
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Is it just me or did everyone's monthly FiOS bill go UP?!

 

I spent 40 mins on the phone and was disconnected 3 times!  Verizon stopped mailing me statements for no apparent reason and raised my monthly service by $10.00.  Now that I think about it, that's probably why they stopped sending me statements so I wouldn't notice!  Worst customer service I have ever encountered in my life.

 

I went to the verizon online website.  All the links to view my bill or see what service I currently have don't work.  The "letusknow.verizon.net" online survey link does not work either. 

6 REPLIES 6
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: FiOS monthly fee went up $10.00 a month? No one can tell me why!

Message 2 of 7
(5,465 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: FiOS monthly fee went up $10.00 a month? No one can tell me why!

Message 3 of 7
(5,405 Views)

Check your bill and make sure there are no 3rd party charges on it.

pamcphilly
Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎05-29-2009

Re: FiOS monthly fee went up $10.00 a month? No one can tell me why!

Message 4 of 7
(5,379 Views)

When my yearly price guarentee contract was about to go up, I received a letter telling me that the internet service, non-contract price was 10 dollars higher so that is what might have happened to you as well.  You might be able to try to get another contract to lower the price.

lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: FiOS monthly fee went up $10.00 a month? No one can tell me why!

Message 5 of 7
(5,365 Views)

Agree with pamcphilly ... my contract was up back in May and about a month or so prior to that, I started receiving notification from Verizon that my rate would be going up $10/month.   Not sure if that was a result of the contract expiration or just a planned rate increase across the board.   So no surprises here ...  those disclosures are probably going wherever your bills are gong ... did you maybe signup up for Paperless?

 

Cheri52
Contributor
Contributor
Posts: 2
Registered: ‎11-04-2009

Can't access my online account either

Message 6 of 7
(5,313 Views)

 


@manowits wrote:

Is it just me or did everyone's monthly FiOS bill go UP?!

 

I spent 40 mins on the phone and was disconnected 3 times!  Verizon stopped mailing me statements for no apparent reason and raised my monthly service by $10.00.  Now that I think about it, that's probably why they stopped sending me statements so I wouldn't notice!  Worst customer service I have ever encountered in my life.

 

I went to the verizon online website.  All the links to view my bill or see what service I currently have don't work.  The "letusknow.verizon.net" online survey link does not work either. 


I just got Fios and wanted to pay off my regular old phone bill and I also can't get anyone to explain why I can't pay the bill online.  I am wondering if we made a terrible mistake by leaving our cable company.  The customer service hours are ridiculous for working people.  


@manowits wrote:

Is it just me or did everyone's monthly FiOS bill go UP?!

 

I spent 40 mins on the phone and was disconnected 3 times!  Verizon stopped mailing me statements for no apparent reason and raised my monthly service by $10.00.  Now that I think about it, that's probably why they stopped sending me statements so I wouldn't notice!  Worst customer service I have ever encountered in my life.

 

I went to the verizon online website.  All the links to view my bill or see what service I currently have don't work.  The "letusknow.verizon.net" online survey link does not work either. 


 

defjab42
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎05-26-2010

Re: Can't access my online account either

Message 7 of 7
(4,899 Views)

Maybe a budle promo expiration (when I originally signed a contract it expired after 6 mos, but was able to continue indfefinatly by bundling my VZW bill....in other news, any one know anything about removing the contract stipulation since it is no longer required for new installations?

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