Frustrated with billing department
Moongdss76
Newbie

I have been trying to talk to someone concerning my bill. I call and I explain the situation and it seems like no one is either listening to me or not understanding me. I ask for a supervisor and I am told one will call me back but one never does. 

What is my next option?  I’m getting no where with 800-VERIZON

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Re: Frustrated with billing department
LawrenceC
Moderator Emeritus

This issue has been escalated to a Verizon agent.

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