I was very disappointed with how Verizon handled my initial installation of service. As soon as I signed my new apartment lease, I scheduled an installation appointment for two weeks later when I moved. Then, days later, I received a call from Verizon saying that the previous tenant in my unit had not yet cancelled his service so I had to show them proof of my lease. It found this a bit strange but nevertheless, faxed my lease. I never received confirmation from the Verizon rep so the day before my appointment, I called Verizon to confirm my morning scheduled time from 8a-12p. I was told that all paperwork was in place and that the appointment was a go.
As I could not take off from work, I asked my nanny to stay in my apartment to wait for Verizon's arrival. After 12p passed, I called Verizon who told me that the technician was probably delayed and would arrive within the hour. They were unable to contact him and tell me anything for sure.
When 2:30 rolled around and no one had come, I again called Verizon. At this point, the representative told me that due to the previous tenant's ongoing contract they would need to reschedule the appointment. I told them this was completely unacceptable as I had already sent through my lease and heard from two different reps that my appointment was a go. After HOURS of back and forth with the rep who had to speak with a number of different internal contacts, I was rescheduled for an appointment the following day. Which meant my nanny had stayed home with my daughter ALL DAY for absolutely no reason.
This was not a great introduction to Verizon FIOS and I am disappointed that I was not offered a discount on my first bill. I believe I am entitled to some type of credit from Verizon considering the time wasted.
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