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Getting a Credit

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kslyons
Contributor
Contributor
Posts: 2
Registered: ‎07-09-2012

Getting a Credit

‎08-21-2012 05:22 AM

Message 1 of 2
(580 Views)

In MD we had a storm come thru on June 30th that knocked out FIOS services for an entire sub division until July 10th.  I made the mistake of not calling until July 4th to report the outage.  Now Verizon is only giving me credit from July 4th to the July 10th...because that is when I "Reported" the outage.  It apparently does not matter when the actual outage occurred....what a poor policy.   Typical

 

Keith

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tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: Getting a Credit

‎08-21-2012 05:28 AM

Message 2 of 2
(577 Views)

Good advice, always report as soon after a outage as you can.  Hopefully they can correct it faster then, and if not give you a bigger credit.

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