HAVE NOT RECEIVED A PAPER BILL TO PAY MY FIOS ACCOUNT FOR OVER 1 1/2 MONTHS!
tiara320
Contributor - Level 2

I have been Calling and Calling for over 1 1/2 months. 

I renewed my Fios Triple Play with digital phone which was effective on June 6, 2012, I was told  by {edited for privacy}Retention Specialist  I  would not have to pay any prorated fees as this is the first date of my billing cycle.  

 I have spoken to over 15 Customer Service people/Business Office people that state the bill was mailed and remailed. 

To this date July 20, 2012 I still not have received a paper bill in the mail.   I keep calling and telling them I have not received a paper bill yet.  I do not subscribe to paperless billing due to my disability.

 I pay my bills before their due date and I understand my payment is due August 1st. 

 I do not want my credit to be affected due to Verizon's Extremely Poor Business Office and Customer Service.

This has been an ongoing problem since May 2012.  Before that I never had a problem. 

 I believe they had to give me a new account number due to the Fios digital phone service which I do not have.

I am Disabled and need a paper bill.

Doesn't Verizon want to get paid for their services?

I am beyond my wits end.  The stress keeps going up each and every day affecting my health.

I should not have to Stress over if I am going to receive my paper bill each month and keep tabs on and callling Verizon to make sure they are doing their job of sending me my paper bill each month.

This past year has been beyond horrible with Verizon Customer Service and Billing. 

Never had any problems before this year.

I have been a responsible  lifelong Verizon customer who pays her bills on time each and every month. 

Verizon CEO needs to hire more customer service/billing staff to ensure customers are being served correctly.

I NEED HELP!  Someone please call me!

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