Help please
markman1
Newbie

I recived an offer in mail directing me to verizon.com/fios/2wv to upgrade to a triple play for $69.99 a month plus a $100 prepaid visa card. I currently have an old double play. I tired to get this deal on line and was unable to. I spent 2 hours on the phone with agents and managers and no one is able to help me. You mailed me the offer please make good on lt.

Thanks you

{edited for privacy}

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Re: Help please
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Help please
Verizon_Support
Customer Service Rep

Markman,

We are glad we were able to get your issue taken care of. Sorry for how long it took to get in the touch with the correct parties. Feel free to make a new post anytime you need our help.

- Jose_VZ

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