How do I get someone to fix an error on the website?

[LeoLeo2]

How do I get someone to fix an error on the website?

There are 2 ways to view my bill online: "Online Bill" or "Paper Bill". Both are online. In the "Online Bill", there is an itemized list that doesn't add up to the total that they show. The reason it doesn't add up is because the "Online Bill" is missing 2 itemized entries that are in the "Paper Bill".

Can anything be done about this?

[ElizabethS]

Hello LeoLeo

I will send this along to someone who may be able to help. Just a hint, this is a board for suggesting new products or services for Verizon. If you need help from Verizon, please try:

http://www.verizon.com/contactus

If it is an issue that another Verizon customer could help with, please try the peer to peer support forum at forums.verizon.com

[LeoLeo2]

Hi ElizabethS, 

Thank you for sending it along.

Before I posted here, I went to this site:

    http://www.verizon.com/contactus

But, I couldn't find anything for problems with Verizon's website -- other than Registration and Login.

As for this site:

    forums.verizon.com

that's how I got here.

I also tried the phone. Got nowhere there.

That's why I came here. If I can't get any help here, then there is no hope for me.

[Doug_VZ1]

I am working to get information so someone can contact you to help with this issue.

[Doug_VZ1]

LeoLeo-

I'm told by customer service that as a rule if there is a balancing issue between the paper and online bill the online bill does not get loaded until the issue is resolved. 

Someone from the ecenter has tried to contact you, but is waiting to hear back.

Doug