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How to unmerge my Fios and wireless accounts?

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rc4986
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Contributor
Posts: 1
Registered: ‎06-16-2022

How to unmerge my Fios and wireless accounts?

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I need to unmerge my Fios and wireless accounts, as my wireless account is tied to an old suspended Fios service, and I have a totally new Fios account that I can't merge to my One Verizon ID (since it's still tied to the old Fios account).  Chats with both Wireless and Fios agents did not yield any results.

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LawrenceC
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Posts: 11,659
Registered: ‎03-18-2013

Re: How to unmerge my Fios and wireless accounts?

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Hi rc4986,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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