I need to unmerge my Fios and wireless accounts, as my Fios account is tied to an old account at a different address, and I have a totally new Fios account that I can't merge to my One Verizon ID (since it's still tied to the old Fios account). Chats with both Wireless and Fios agents did not yield any results. This is blocking me from re-enrolling to Mobile + Home Rewards.
Both logins have different email addresses but they are both at the same address now.
Hi rp71284,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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