I need to unmerge my Fios and wireless accounts. Currently my mobile account is linked to an old deactivated Fios account from years ago. I can't merge my current Fios with my wireless under One Verizon ID because it is still linked to my old Fios. I've called, chatted, and tweeted with both Wireless and Fios agents, and no one can help.
Hi rj29,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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