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I am posting this experience because I know that even though Verizon support will probably not respond, I want to show the world that this is a company that does not see customers as actual people but numbers with dollar signs. I respect the fact that I agreed to a contract that includes an early termination fee, but in this particular case I ended my contract because I went to work for a different service provider and I am currently using their service.
Note that in the following chat I informed them that I was pleased with their service and wanted to leave the door open should I decide to return in the future, and that request was dismissed by first level sales people despite DIRECT threats on my part to never sign up again. In that case should they have escalated to a manager? Also notice that in this log, they told me that they couldn't stay on the line. They are probably instructed to dismiss the chat as quickly as possible and move on to the next customer. I left the chat session number available should the pertinent staff read this and contact me regarding this issue, which I also doubt will happen. I know for A FACT that this will NEVER reach the executive level.
Dispite the good channel content and decent Internet connection, THIS IS A HORRIBLE COMPANY!!! ! In fact I have Verizon Phone service as well for over 10 years! After this contract is up, I think I will go to Sprint!
Isn't it also amazing that the only way you can email support is to make a forum post? Here it goes!
{edited for privacy}
I was a customer for 4 years! You want a measly $120.00 in exchange for a long term relationship? THERE YOU GOT IT!!!! This is to keep you from sending a bill collector after me to damage my credit.
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If any Verizon Sales people come to my door, I will tell them where to stick their service!
I'll make sure that all of my neighbors know about my experience as well!
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And I'm sure cable company has just as many or complaints. Enjoy your cable experence.
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The cable I work for actually deals with customers on an individual basis and you can ACTUAL EMAIL THEM DIRECTLY.
If they are not resolved, they will escalate up the chain until it becomes a coporate complaint. They aren't dismissed by 1st level billing support. AND NO TERMINATION FEES EITHER. And also, if you have an outstand bill, they won't send collections after you, but will settle with you should you decide to come back.
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@daveshouse wrote:The cable I work for actually deals with customers on an individual basis and you can ACTUAL EMAIL THEM DIRECTLY.
If they are not resolved, they will escalate up the chain until it becomes a coporate complaint. They aren't dismissed by 1st level billing support. AND NO TERMINATION FEES EITHER. And also, if you have an outstand bill, they won't send collections after you, but will settle with you should you decide to come back.
Let me get this straight. You signed up for a FiOS contract with full knowledge of the early termination fee. You didn't select a month-to-month deal with no termination fee, even though Verizon offers them. Then, you got a job with a competitor to Verizon and as a result get a very good deal on service. So, you canceled FiOS. Why on Earth should Verizon not charge you EFT?
Good Luck and enjoy your new job. Hopefully your company won't go out of business due to all the uncollected delinquencies.
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Well, I stand corrected about the billing agency. Collections looks like a common practice.
But as far as the other issues, I will wait for an actual support to contact me or reply to the thread . If they think they will wait for one of their shills to talk me down, they'll be waiting for a long time.
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@daveshouse wrote:Well, I stand corrected about the billing agency. Collections looks like a common practice.
But as far as the other issues, I will wait for an actual support to contact me or reply to the thread . If they think they will wait for one of their shills to talk me down, they'll be waiting for a long time.
This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.
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Contact them directly? Sure where is the link to email them? Do you see it? I dont
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@daveshouse wrote:Contact them directly? Sure where is the link to email them? Do you see it? I dont
Verizon only offers email support for a handful of issues. It seems billing issues are not among them.
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EXACTLY my point!