i can't view my bill to print out or pay on line
annn1
Newbie

plse revert to paper bill. i tried to pay last month, and now it's telling me payment was not received. I can't get into the acct.

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Re: i can't view my bill to print out or pay on line
Anthony_VZ
Master - Level 3

Sorry to hear about the billing problems. We would like to help out. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

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Re: i can't view my bill to print out or pay on line
TonyaD_VZ
Contributor - Level 3

Annn,

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you. 

Tonya D.

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