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I have been locked out of my account and can't pay my bill.

Posts: 2
Registered: ‎12-30-2017

I have been locked out of my account and can't pay my bill.

Message 1 of 2

I have a second phone number in Virginia in a house with no occupants, it is used for security.   There is no one there to pick up the phone and mail is not delivered to that addrress.  Verizon in their infinate wisdom has choosen to lock me out of my account so I can not pay the bill.   Has anyone else had a similar problem?   

Moderator Moderator
Posts: 12,051
Registered: ‎03-18-2013

Re: I have been locked out of my account and can't pay my bill.

Message 2 of 2

Hi RandybellMD,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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