Hello everyone,,
I cannot for the life of me get in touch with a FiOS support member. Every verizon number I have tried routes me to the verizon wireless automated support system. I get hung up on in my attempt to get to a fios support member every time.
Verizon has been secretly tanking my credit score for months because of an unpaid final bill that I was unaware of. Their only attempts to contact me about the unpaid bill were via snail mail to the address that I moved away from, and the new resident has been throwing them away. I desperately need to contact verizon about this as I'm not seeing the charge on my account when I look online, but every attempt to contact them has lead to the automated service and/or a verizon wireless support member hanging up on me.
Is there some number I can call to directly contact FiOS customer support, or even an email address I can send my info to? I am desperate to contact verizon FiOS support so I can sort through this issue. I'm not exaggerating at all when I say I've called at least 15 times. Every single time has lead to the automated system hanging up on me for one reason or another, or a verizon wireless rep trying to transfer me to a fios rep only to get hung up on in the transfer process.
Contact Verizon Support
Looking to Cancel Your Service?
Billing & Account Questions
Various Different Telephone numbers avail here
https://www.verizon.com/support/residential/contact-us/ContactLayout.htm
If you are the original poster (OP) and your issue is solved, please remember to let all of us know and click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
1-800-VERIZON is the number to call.
verizon has combined numbers in certain areas. The wireless number is 1-800-922-0204 for their support.
at the phone prompts on the 800-VERIZON it reads the number your calling from, hence the situation as being wireless. However you can hit the key for fios after you listen to the prompts.
We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.
Start a new topic or ask questions in the open forum.
