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Incorrect billing when renewing

Posts: 2
Registered: ‎07-28-2017

Incorrect billing when renewing

Message 1 of 2

Does anyone else have/had an issue when you are promissed a specific pricing plan when renewing services? I am now on my third attempt for resolution. The prior two times I called customer service, I was given the answers I wanted to hear, the issue would be resolved, I was told what my bill should be in order to pay and that my next bill would be correct. Still, no resolution. My bill has been approx $30 higher than my original renewal order. Why is it so hard to do business with Verizon? I am in total frustration and getting ready to cancel. So far, Verizon does not seem to be operating with integrity. Has anyone else experienced similiar issue but was able to get satisfactory resolution? It makes me laugh that I'm given a survey after my interaction with customer service, which I submitt regarding my interaction and being promissed it was resolved. They should wait until a few days/weeks later to complete the survey when your promise isn't fulfilled.

Moderator Moderator
Posts: 297
Registered: ‎02-13-2017

Re: Incorrect billing when renewing

Message 2 of 2

Hi Jtmkop,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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