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Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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jkane,
We've tried to contact you here on the forums multiple times but have not had a response. We are not able to assist without your information and as such we have closed your Private Support Case. If you have any other questions or concerns about your bill please make a new post and we will be happy to investigate with you.
-Adam_VZ