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Need email contact from Verizon FIOS agent.

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mik99
Contributor
Contributor
Posts: 4
Registered: ‎12-09-2013

Need email contact from Verizon FIOS agent.

Message 1 of 4
(739 Views)

Morning,

 

I am attempting to re-schedule and satisfy a payment arrangement. Live chat refuses to address billing concerns, and the telephone Financial Services representative I spoke to was unacceptably rude.

 

I see no way to email a representative directly, and so am requesting that one contact me via the email address associated with my Verizon Residential account to discuss my payment arrangement ASAP.

 

Thanks.

3 REPLIES 3
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Need email contact from Verizon FIOS agent.

Message 2 of 4
(720 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

mik99
Contributor
Contributor
Posts: 4
Registered: ‎12-09-2013

Re: Need email contact from Verizon FIOS agent.

Message 3 of 4
(673 Views)

Morning,

 

I appreciate the response. I've yet to receive any contact from a FIOS representative, and certainly hope that happens ASAP before any further action is taken for my account. thanks

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Need email contact from Verizon FIOS agent.

Message 4 of 4
(654 Views)

It can take two business days.

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