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Need someone above escalation to fix website error

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kerrtis
Contributor
Contributor
Posts: 1
Registered: ‎05-26-2018

Need someone above escalation to fix website error

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(835 Views)

Fios sent me a email this morning saying I was now in a 2 year contract and my monthly bill has increased. I did not authorize this and did not ask for a 2 year contract.  I have had Fios for years, and started off in a contract but have been month-to-month for a long time.  When I called , Chris in escalations said it was submitted online and there is nothing that can be done to fix it.  AND if I cancel this service that I did not sign up for, it will be a $350.00 cancellation fee! How is this legal HansVestberg!!?    This needs to be fixed!

2 REPLIES 2
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Need someone above escalation to fix website error

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(827 Views)

You could try here

 

https://www.verizon.com/about/our-company/leader/contact/916673

 

but I would contact your states attorney general’s office who can make it right for you.

however it oftentimes is better going to your state’s public service commission or department of financial security as it’s called in NY.

 

you can also file a complaint with the FCC at http://www.fcc.gov look for how to file an online complaint.

 

best of luck….

LawrenceC
Moderator Moderator
Moderator
Posts: 11,703
Registered: ‎03-18-2013

Re: Need someone above escalation to fix website error

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(824 Views)

Hi kerrtis,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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