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new website

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topolino
Contributor
Contributor
Posts: 1
Registered: ‎02-22-2011

new website

Message 1 of 3
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After at least 7 years with Verizon they now tell me their website doesn't work well with Firefox, and that I should use Internet Explorer. Really?? I have a Mac. There is no Internet Explorer. This is ridiculous. It just took me an hour to pay a bill and Verizon is insisting on my using a User ID that I never set up - it's my daughter's User ID for her old Verizon account, which they re-assigned to me when they did this merge. And they're telling me there is no way to change a User ID. Seems like Verizon is going backward instead of forward.

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Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: new website

Message 2 of 3
(1,592 Views)

Since you do not specifically describe the problems you are experiencing (what kind of problems when paying the bill? Error messages, hangs, forced logoffs, what?) I doubt that anyone here can provide much help. But I can say that the info you have been given about the Verizon website not working well with Firefox is totally incorrect. Over the 5+ years I I have had Verizon Internet and TV service I have had more problems with the website with IE than Firefox. I use Firefox exclusively with the Verizon webisite, have for years, no problems. Now I do use it with Windows, not a Mac, but I don't think that would make much if any difference.

 

As to using an id you never set up, etc, I have no clue what you are talking about. I created an account when I first got the service and have been paying my bill through the Verizon website for 3+ years (using Firefox), never a single problem that I can remember.

 

Wish I could help, but I don't know how to. But don't let them beat you down. Good luck!

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.8, Build 02.54
Keller, TX 76248

lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: new website

Message 3 of 3
(1,561 Views)

I use a Mac .. and while at times I have issues with various websites, in the case of Verizon's websites I've found that Firefox always works (and usually so does Safari).

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