To Suzy 395:
Thank you thank you thank you!! After not being able to log in to pay my bill for the last THREE DAYS, I read your forum post, signed in and transferred to the Verizon website! I am in the process of eliminating my cell phone plan with Verizon to change to another company and the most frustrating thing will be getting a human being that can handle my issue.
Thanks Suzy 395! - Was finally able to log in using I.E. 7 by going to the Verizon forums and signing on there as you suggested. Tried to give you kudos but it wouldn't let me.
Does anyone one know when/if Verizon is planning to resolve this issue? This is a real hassle and one would think a company like Verizon would be able to resolve it. Apparently this has been going on for a while. I only got impacted about a week ago.
Oddly, found that if I switch to Spanish, in the upper right of the main screen, I am able to log in ok. I can then switch back to English once I'm logged in. I find this a little easier than going thru the forums but it is still kludgey.
Verizon should fix this ASAP since it's on their company screen and is preventing people from accessing/paying their accounts. It sure doesn't give me a warm and fuzzy feeling about them and makes it hard to believe they care about their customers much.
Feiga, I was about to write about this when I read your post. I cannot sign-in using the English option; however, I can sign-in using the Spanish (Espanol) option. Like you, I then switch back to English and I'm in. I hope Verizon will flag this as a high priority issue to fix. This sounds to me like it would be extremely easy for Verizon to repair.