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Poor customer service

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DaleR
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-21-2014

Poor customer service

Message 1 of 3
(793 Views)

Everytime I talk / chat with Verizon support it ruins my night.  Service is OK, but trying to resolve billing issues is so frustrating that I crave another option.  At this point, I hate Verizon; as soon as I have other options for internet service I will cancel, even if the other option is more expensive or worse service.  

2 REPLIES 2
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,322
Registered: ‎10-18-2016

Re: Poor customer service

Message 2 of 3
(763 Views)

Simply call your states Public Utilities Commission or Public Service Commission via a google search. They regulate verizon and other Utilities.

file an online complaint takes longer but you can call their toll free number and have them contact verizon escalations which will in most cases call you same day.

 

good luck 

Losing_Patience
Contributor
Contributor
Posts: 2
Registered: ‎03-16-2019

Re: Poor customer service

Message 3 of 3
(750 Views)

I agree 100%, going through the same hell right now.  I've been "escalated", but it's like talking to a brick wall.

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