Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Problem with my account - chat and phone assistance has been of no help

Reply
sangs
Silver Contributor IV
Silver Contributor IV
Posts: 527
Registered: ‎06-24-2010

Problem with my account - chat and phone assistance has been of no help

Message 1 of 13
(1,452 Views)

So I'm appealing to one of the helpful Verizon employees on these boards to give me some assistance with an aggravating problem.

 

For about six days now, whenever I log into my account on the website and attempt to manage my services, I am greeted with the following message:

 

Your account currently has a pending order. That order must complete before you are able to proceed with online ordering.

You can easily check the status of your order by visiting
What's Next.

If you are unaware of a pending order for your account, call 
1 800 - VERIZON (1 800 - 837 - 4966) to speak to a representative.

 

The thing is, I don't have a pending order. On Oct. 12 I spent a combined 60 minutes on the phone and with a chat representative and was assured the matter would be cleared up in 24 to 48 hours. It was not.

 

Today, I spent another 45 minutes with a chat representative wondering why it was still an issue and was told it would be another 5-to-7 business days before it could be fixed. Come again? From 24 to 48 hours and now from 5-to-7 business days? And what exactly is the problem? She couldn't tell me. (I've saved the transcripts from all chats btw.)

 

I need to make changes to my account and am now looking at nearly 13 days of being unable to do so. I'm a patient man, but that's pretty unacceptable to me. Could somebody please open up a support case here and get this problem fixed as soon as possible?

 

Thank you.

12 REPLIES 12
KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Problem with my account - chat and phone assistance has been of no help

Message 2 of 13
(1,443 Views)

Sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 527
Registered: ‎06-24-2010

Re: Problem with my account - chat and phone assistance has been of no help

Message 3 of 13
(1,434 Views)

OK, thank you very much.

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 527
Registered: ‎06-24-2010

Re: Problem with my account - chat and phone assistance has been of no help

Message 4 of 13
(1,418 Views)

So nobody has reached out as of yet and to make matters worse, my account now says my Triple Play package costs $199.99 - when it is supposed to be $114.99. Oh and I'm still locked out from making any changes to my account.

 

I thought by posting here it would be resolved in a quicker manner - as I've seen with others on these boards. I certainly wasn't expecting it to get worse. Any idea what's going on?

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 527
Registered: ‎06-24-2010

Re: Problem with my account - chat and phone assistance has been of no help

Message 5 of 13
(1,402 Views)

The wait continues...How difficult can this actually be to rectify? I have NO OPEN ORDER!!! Cancel out whatever craziness is in your system and let me modify my account please. 

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 527
Registered: ‎06-24-2010

Re: Problem with my account - chat and phone assistance has been of no help

Message 6 of 13
(1,368 Views)

OK, so that I stop wasting my time checking here for a solution, could somebody please just let me know what the status of this issue is? Anybody? 

KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Problem with my account - chat and phone assistance has been of no help

Message 7 of 13
(1,358 Views)

The expected turnaround time for an agent to get in touch with you is 24 - 48 hours.  If noone has contacted you by tomorrow morning, please send me a PM and I will reach out to them again to follow up with you.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 527
Registered: ‎06-24-2010

Re: Problem with my account - chat and phone assistance has been of no help

Message 8 of 13
(1,282 Views)

Unreal that this is still not fixed.

 

I've been a big defender of Verizon's on a lot of these boards when it comes to customer service - especially with regards to billing - but this experience is certainly going to change that. Going on two weeks now and the same problem remains. Meanwhile, I'm being charged for a level of service I'm not using because I can't make any changes to my account. 

LawrenceC
Moderator Moderator
Moderator
Posts: 11,887
Registered: ‎03-18-2013

Re: Problem with my account - chat and phone assistance has been of no help

Message 9 of 13
(1,279 Views)

Hi sangs.

 

Has an agent gotten in contact with you yet?

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 527
Registered: ‎06-24-2010

Re: Problem with my account - chat and phone assistance has been of no help

Message 10 of 13
(1,273 Views)

No Lawrence. I've been discussing the situation with somebody at the DSLR Reports Verizon Direct forum, but nobody from here has reached out at all.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title