Problem with My Account

[scottgil]

I too am sick and tired of FiOS customer service.  I am so ready to drop them.  I have asked numourus times for someone who knows what they are doing and can set up a mutually agreable time to discusse my account.  The last time I was hung up on than someoen called me back and said they needed authorization, I asked for what he said so I can get better pricing I asked what is that he than said Oh sorry he didnt need me and hung up.  My bill has never been straight.  They redid things I am getting billed $75 more than what I agreed upon and lost all my premiumn channels?

PLEASE FiOS please have someone contact me so we can set up a time to review my equipment, (you sent a new router have no idea why) customer service guys response oh send it back???  Get me straigh thank god I got out of bill pay.

I must have filled out 1/2 a dozen forms asking for help and nothing.  Someone called trying to collect I PLEADED with her to mark my account so someone whould set up a time and we can get this done.  I do not want to spend another hour of my life in your voice mail jail to be hung up on and not resolved

[LawrenceC]

Hi scottgil,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

[scottgil]

Finally I am getting some response!  someone needs to check the records I have tried to set something up for over a month.  Even one of your surveys and bill person who called I pleaded with her to have someone contact me about my account.   I am tired of wasting hours of my life getting moved from one departement to antoerh and then hung up on to have someone call me back to state its all fixed???

[scottgil]

I hope someone calls today so we can set up a mutually agreable time I do not want to go through voice mail jail! I would like to get this over.  My account is set up to be closed on the 20th  I used to design home automated systems and cannot believe how bad your service is when it comes to billing and support.  

[ElizabethS]

Replies can take two business days.

[scottgil]

What should I do now?  Please escalate this no one seems to care look at my history, please help I do not want this head ache any more!  

[scottgil]

Verizon does not care about its customers,  This is so sad I have tried and only recieved one email but no other responses.  I do not want to call in to be transfered all over the place for hours and still have an unresolved account.  Please help 

[ElizabethS]

When did you receive the email and what did it say?

[scottgil]

It took me 6 times to do this each time they want money.  I sent 200 today that is what I believe I owe.   I would love to get this done.  My account is supposed to be suspended today?  I have tried to get this resolved look at the phone log and computer calls surveys associated with my account.  I have tried to get this rectified for MONTHS.

[ElizabethS]

As that correspondence was dated Friday, and the agents may not be available on the weekend, you should look for a reply in the next couple of days. However, given your suspension notice, we will re-escalate this to them and ask for a response.