Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Promo rate not being honored

Posts: 5
Registered: ‎11-30-2021

Promo rate not being honored

Message 1 of 2

Signed up for Fios. Was told I would be given a rate of $135 for life. Currently on Test Drive. My recommendation tool does not work and also my bill has yet to be $135!! Also now that Test Drive is over I am being told my bill is about to go up. I switched from Optimum bc thought Fios had better customer service..nothing but headaches since I've switched...might be time to cut the cord or go back to optimum

Moderator Moderator
Posts: 11,513
Registered: ‎03-18-2013

Re: Promo rate not being honored

Message 2 of 2

Hi gmv44,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title