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Renew/Change Bundle Online...

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bluehill550
Contributor
Contributor
Posts: 1
Registered: ‎08-06-2015

Renew/Change Bundle Online...

Message 1 of 2
(1,472 Views)

I want to renew/change bundle online, but whenever I access that option I get the following message:

 

 

We're sorry.
We are experiencing a temporary problem and can't continue your order at this time.

Please try again later.

Or, if you need immediate assistance, you can call yourVerizon local business office.

 

 

 

I've been on the phone + chat for well over 2 hours and got transferred to literally to 7 different people. The only thing I got out of that 2 hour mess was a ticket, which is already shown as "closed"...

This is getting really frustrating. And everytime I get transferred I get asked do I want to make chnages over the phone.

NO!

I don't want that. I want to do it online, myself, comparing contrast every bundle available for me.

 

Any advise as to how to fix this? I really don't want to get on the phone again and get transferred million times and get no where.

 

Please and thank you.

 

1 REPLY 1
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Renew/Change Bundle Online...

Message 2 of 2
(1,395 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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