Today on phone for more than 1.5 hours in circular pass off to find out why my promised gift card was not forwarded to me. The last person was not a Verizon person, but someone from the company that processes the cards. She said that there was no record of my account. I asked to be returned to Verizon, after saying she didn't know who transferred me, she said she would send my call back to Verizon. Disconnected. Called Verizon, 1 hour waiting time. While I am waiting for their call back, does anyone have a direct number to anyone at Verizon who actually cares about this issue. Or did I fall for a scam to get me to renew services for two years???
@hairsprayhon wrote:Today on phone for more than 1.5 hours in circular pass off to find out why my promised gift card was not forwarded to me. The last person was not a Verizon person, but someone from the company that processes the cards. She said that there was no record of my account. I asked to be returned to Verizon, after saying she didn't know who transferred me, she said she would send my call back to Verizon. Disconnected. Called Verizon, 1 hour waiting time. While I am waiting for their call back, does anyone have a direct number to anyone at Verizon who actually cares about this issue. Or did I fall for a scam to get me to renew services for two years???
Here is great place to start. http://www.marylandattorneygeneral.gov/Pages/CPD/default.aspx
Hi hairsprayhon,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
