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Service Appointments

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FrustratedOne
Contributor
Contributor
Posts: 2
Registered: ‎08-21-2011

Service Appointments

Message 1 of 4
(3,792 Views)

I don't know how you can on August 11 tell someone that the earliest repair date you can give them is August 20, then you miss that repair date, then you re-schedule it for August 31.  Does that make sense to you?  Here is a suggestion:  If you miss your scheduled appointment for August 20, call the customer and get there August 21 or as soon as the customer can accommodate you!!!! 

3 REPLIES 3
DougVZ
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: Service Appointments

Message 2 of 4
(3,772 Views)

We apologize we were unable to make your installation appointment.  A Verizon representative will contact you to set up another appointment as soon as one becomes available.  We apologize for the inconvenience.

danac1
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-24-2011

Re: Service Appointments

Message 3 of 4
(3,728 Views)

welcome to Verizon. i had 3 appointments over a six week period, one of which i had to miss work for, and all three times nobody ever showed. i never even received a call to reschedule let alone a call letting me know they wouldnt be making it! 

SG3107
Contributor
Contributor
Posts: 4
Registered: ‎08-25-2011

Re: Service Appointments

Message 4 of 4
(3,705 Views)

I was given a service ready date od Dec 31, 9999.

 

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