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Posts: 1
Registered: ‎07-25-2011


Message 1 of 3

I have never been so dissatisfied with a service in all my life.  I put into move to a new address and upgrade to Fios.  Two weeks prior to my move, I had to postpone the move by two additional weeks.  Verizon disconnected my copper service at my existing address even though I postponed the move.  Well, 12 DAYS later, I have no service, no phone, no internet, and no webmail.  Each day of disconnect I spent an average of 1 hour on the phone trying to resolve this.  I am thanking god that I have a cell phone.  and THANK GOD, that I was not an elderly person in need of a phone or that any of my ill family members had to get in touch with me.  And and to put the icing on the cake, Verizon wipes out my contacts and emails because I "disconnected" my service. I don't know what is going on in your offices, but you do not have me as a customer and I will let everyone know how awful it was during this situation.  I would say email me but ha, you can't anymore because I am still "disconnected."

Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: Service

Message 2 of 3

I've had your post copied to an employee monitored board, where a Verizon representative can assist you.  You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

Posts: 2
Registered: ‎08-04-2011

Re: Service

Message 3 of 3

If you still use verizon after the move check your new bill for new charges. We had a guaranteed pricing agreement through 9/30/2012 but when we moved they changed our pricing anyway and added other services to our bill that we didn't ask for. Now we are still fighting to get it changed. Good luck!

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