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Unhappy New Customer

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cmcnutt719
Contributor
Contributor
Posts: 2
Registered: ‎08-23-2011

Unhappy New Customer

Message 1 of 4
(1,003 Views)

I placed my order July 26th after moving into a new place.  The first day available for installation was August 19th.  Already I wasn't thrilled because 3 weeks without internet for a graduate student who writes for an online paper as a second job is not a fun position.  August 17th I received an e-mail cancelling my appointment due to the strike.  I had taken a half day off work for the installation, so now I'm trying to get my hours back.  Two hours later I receive a call from a representative telling me to ignore the email that someone will definitely be out on the 19th for installation despite the strike, and she is dating my order.  I wait until 3:30 on Friday (I've now taken almost a full day off work) for no one to show up.  I make multiple phone calls both to the representative who called me and verizon with no answer and an encouragement to go online for support.  I don't have internet.  But thanks for that wonderful tip.  Currently, sitting in a library with internet I can't live chat, can't email, and can't call for any sort of help or to complain.  When Verizon does finally set an installation date I will have to take a second day off of work.  For those of you who understand the budget of a graduate student you realize that this is not a good position to be in.  I could barely afford the half day, now I'm being forced to find a way to make two full days work.  All of this because I have been a loyal Verizon Wireless customer for years and have heard nothing but good things about Fios.  I may be forced to find the extra money for Cox and deal with the horrible things I've heard about their customer service.  I need internet access for school and work, and a month is way too long to wait with no end in sight and no response from anyone. 

3 REPLIES 3
DougVZ
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: Unhappy New Customer

Message 2 of 4
(1,001 Views)

I can have your post copied to an employee monitored board where a Verizon representative can review your account details and reach out to you to resolve. You would be contacted by email and/or the billing telephone number on your Verizon account as soon as possible.

 

But it's sounding like you don't have email access. Looking like phone contact is your best option. I'll emphasize that.

cmcnutt719
Contributor
Contributor
Posts: 2
Registered: ‎08-23-2011

Re: Unhappy New Customer

Message 3 of 4
(999 Views)

That would be fantastic.  I have email access it's just limited to when I can get to a place with wireless.  Phone is probably the better option currently.  Thanks.

danac1
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-24-2011

Re: Unhappy New Customer

Message 4 of 4
(943 Views)

Please do yourself a favor and choose a different company. You will thank me in the long run. read my horrible experience that after 5 months im still getting haunted by under 'awful is an understatement'. you will thank me in the long run 

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