I recently moved to a location where there is no FIOS, and I had disconnected my service last month. I had returned the set top box and router to Verizon via UPS, and the UPS confirmation shows that it was delivered. However Verizon has charged me $374 before taxes for unreturned equipment. Looking at other posts, it looks like this is very common practice in Verizon.
hambone1980 - I'm so glad I came across your post. I think this is a scam as well and am seeing this is happening to a large number of people. I don't understand how are they continuing to get away with this? My situation is that I returned the damaged phone and they admit that they received the package (after first claiming they had not until I provided them the tracking number which clearly showed it was delivered and signed for) but claim that it had a nonVerizon phone in the box and are charging me $550. I've been a loyal Verizon customer for over 15 years, there isn't a non Verizon phone in this house that I could have possibly sent back. And besides that I am 100% sure I sent back the damaged phone and WHY would I send back the wrong phone at the risk of being charged an absurd amount of money for it. How do they justify charging such an inflated amount for a used phone? How can that even be legal to charge the full retail price of a brand new phone for a defective used phone (that according to their website in good condition the trade in value of said phone is only $61 max). This is insane! I've talked to a million people and no one wants to help me. They just keep saying I returned the wrong phone. They can even produce the phone they say I returend or tell me what kind of phone it even was. One supervisor actually did say to me that I shoudl ahve taken a picture of it so guess you have the right idea and glad you have some solid proof. I plan to report them to the BBB and am also writing my local news paper and news station about this I hope that we can do something to stop them. This is wrong!!!
They should not try to fleece their customers, when they move or go where Verizon service is not offered.
I did enjoy the service when I had it, but its not available where I reside.
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