Vacation Hold / Account Monthly Fee Charged
Zed3
Newbie

I had set up a vacation hold on my account at the beginning of July. I was concerned to see on my account that my AutoPay said my account would be charged at the end of July, however, a chat representative assured me I would not be charged.

Yesterday, July 22nd, I was charged my full monthly fee, despite my vacation hold (which I had to pay for). A representative helped issue a refund, but did not mention it would be a check, rather than go to my bank account.

The check was sent to an incorrect address with an incorrect apartment number. I am now attempting to work with your team to send my check to the correct location, but no one is able to assist me. I have disconnected, forwarded to Frontier, told they couldn't help me. 

Please advice the next steps.

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Re: Vacation Hold / Account Monthly Fee Charged
jonjones1
Legend
Re: Vacation Hold / Account Monthly Fee Charged
LawrenceC
Moderator Emeritus

Hi Zed,

In what state is your service located?  Is Frontier your service provider?

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Re: Vacation Hold / Account Monthly Fee Charged
jonjones1
Legend