Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Verizon customer service is terrible!!!

Reply
mhise01
Contributor
Contributor
Posts: 2
Registered: ‎07-21-2011

Verizon customer service is terrible!!!

Message 1 of 8
(1,801 Views)

I hope there is someone from corporate listening to this. I have been on the phone for 2 hours just trying to pay a bill. I was supposed to be grandfathered into a $19.99 high speed internet package. I paid that fee for over 2 years and then 1 day they decided to jack my bill up to $29.99. I called and the person told me she saw the notation on the account but she had to transfer me to a supervisor to get it adjusted. Once I was at the supervisor he told me that he wasn't going to do it. So after being on the phone with him for an hour I finally let it go. I then paid my over priced bill for 3 months until one day  my account online wouldn't let me pay. It kept telling me to check back, which I did. I finally decided to call them today. They have been no help!!!! I have been transferred 9 times and every person I talk to seems to not want to help me. I ask for a supervisor and they transfer to me to another department. All I want to do is pay my bill!!!!!!!!!!!! Then the last person I talked to hung up on me after telling me he couldn't hear me.

7 REPLIES 7
mhise01
Contributor
Contributor
Posts: 2
Registered: ‎07-21-2011

Re: Verizon customer service is terrible!!!

Message 2 of 8
(1,797 Views)

Except for Annie McConnell in Pittsburgh!!!!

DougVZ
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: Verizon customer service is terrible!!!

Message 3 of 8
(1,780 Views)

I've had your post copied to an employee monitored board, where a Verizon representative can assist you.  You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

jagomoran
Contributor
Contributor
Posts: 1
Registered: ‎07-21-2011

Re: Verizon customer service is terrible!!!

Message 4 of 8
(1,745 Views)

I completely agree 100%. Verizon Triple Play is like being mugged by 3 people at once. I totally regret switching to Verizon residential. I've never experienced such a blatant disregard for ACTUAL "customer service". I dont even subscribe to comcast and yet I was able to get someone on the phone that assured me that my "problem" wouldn't happen there since that specific dept doesn't close at 6 m-f.  What makes matters worse, I'm charged for services that dont even work properly. I cant' even begin to go down the list of issues with Verizon.

what it boils down to is: I LET THEM RIP ME OFF!

I'm just glad I dont have Verizon wireless too!

Save Yourselves

 

Janelans
Contributor
Contributor
Posts: 1
Registered: ‎07-23-2011

Re: Verizon customer service is terrible!!!

Message 5 of 8
(1,714 Views)

I agree. Just spent an hour with chat room rep trying to get the appropriate format to input my account number. Will not take it as it appears on the bill (not enough room), so tried about ten different formats, none of which worked. Chat room is typical call center/chat roon, as they throw canned answers at you and don't give you one solution. All I asked for was the right format.

UnDoUX
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-16-2011

Re: Verizon customer service is terrible!!!

Message 6 of 8
(1,695 Views)

I agree. Once you're hooked by Verizon on one of their promotions, things goes down the drain afterward. I've come to realize they don't care about existing customers if you don't have premium subscriptions. The trouble is the competition (cable) is not any better. They'll all rip you off as long as you bend over. Here's how to save money:

1. Subscribe only to High-speed internet, either Fios or cable. Switch carrier every now and then to get the  best price!

2. Get Voice over IP for phone. Better yet get a skype phone.

3. Instead of TV, get Netflix/Hulu (for movies/TV shows) and a converter box for over-the-air TV reception.

 

It's time to send these companies a wake-up call about their terrible services!

tomitchell
Contributor
Contributor
Posts: 3
Registered: ‎07-21-2011

Re: Verizon customer service is terrible!!!

Message 7 of 8
(1,685 Views)

I couldn't agree with you any more!!!  i've been waiting for a supervior to call me back for over a month now.  how is it that everytime i call, a supervior is not available???  i wish there was another option , which evil do you choose?

UnDoUX
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-16-2011

Re: Verizon customer service is terrible!!!

Message 8 of 8
(1,643 Views)

I wish there was another option too! Dealing with evils is never easy 😉

 

I'm still with Verizon but dropped TV subscription. It's a matter of time before i drop phone services. The cable company in my area is Charter and their broadband was terrible a couple of years ago. Who knows... I may give them another chance.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title