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Verizon Fios Equiment Return Fraud

Posts: 3
Registered: ‎07-10-2016

Verizon Fios Equiment Return Fraud

Message 1 of 2

I canceled my Verizon Fios home internet account under duress in April 2016 and after Verizon was unable to restore my internet connection outage for over 3 weeks. I was made to stay home from work for two days when the Verizon technician was to show up but did not. I don't know if it was mismanagement during the infamous employee strike or just bad behavior on Verizon's part. I returned my Verizon Fios equipment back to Verizon and received an email confirming receipt of the equipment by Verizon on May 10, 2016 (Mail tracking ID {edited for privacy}). At the time of outage, my account was in good standing and all bills paid up via Autopay. I disabled the Autopay option upon termination of account and since then, have been incorrectly billed for services and now sent emails asking to return the router. This is pure harassment and must be stopped immediately. The records of equipment return, service outage and customer service calls will clearly prove that the billed charges against me are baseless and that I have suffered tremendous harassment at the hands of Verizon, including being billed for useless automated payment reminder calls when on international roaming. Now Verizon has dispatched a UPS return equipment box and stated I will be billed $500+ dollars for an unreturned router (!!!). This is unacceptable.

Moderator Moderator
Posts: 11,519
Registered: ‎03-18-2013

Re: Verizon Fios Equiment Return Fraud

Message 2 of 2

Hi msud,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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