I cancelled Fios on April 9th. When I called to cancel I was told that I would be sent a final prorated bill with a corrected amount owed. My last billing period was from April 7th - May 6th for $49.99.
I had Fios service for 2 days out of 30 before it was shut off. Now Verizon wants to charge me for the entire month. I have already used online chat and they were no help. Then I called and waited on hold for 26 minutes before the call was answered and quickly disconnected.
I would like my bill to be corrected. I had Fios for 1/15th of the month. I should owe approximately $3.33, not $49.99. It is ridiculous that Verizon is trying to charge me when I did not have service.
Hi Subterfuge,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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