Verizon SCAM ! Should have chosen Comcast.
I signed up for $89.99 FiOS Triple play deal for 24-months contract.
The monthly bill came out to be $131 ! $110 ~ $120 is understandable. But why $131 ?
I spend $10 for the setup-box rental.
But $30 more dollars for TAX and other fees is ridiculous !
Is this what others are paying too ??
By breaking down the charges, I find that many parts are charged in duplicate !
Inside this $89.99 price, digital voice, tv prime hd, internet are already included (see the detailed log)
But they charge these AGAIN ADDITIONALLY !, aren't these already in $89.99 ??? (see the detailed log below)
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Change in Service and Partial Month
Before you get outraged, take a closer look at your bill.
Verizon charges for the month in advance. When service is started, this means they have to charge for partial month from the installation date until the start of the billing period. Then, they charge for the next month. This is clearly shown on your bill.
Here's the summary:
Full Month:
$89.99 triple play with discounts
$11.99 set top box
----
$101.98 total (this is your typical monthly charge)
Partial month:
$17.00
Taxes, fees, etc.
$10.67
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You won't have to pay a partial month again unless you disconnect. Your next bill will be at least $17.00 less, probably more because the taxes should drop a little as well. It'll be around $112.
Enjoy FiOS, it rocks.
I am having the same problem with Verizon. Was promised one price and got a bill for 3x more!! I switched from AWESOME Direct TV and customer Service to this horrible awful company!!
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
I did speak with a Verizon Representative concerning the surcharges(aside from taxes)that I have been paying. My phone service cost is $24.99. Verizon surcharges total 13.59. I am outraged! That is half of my total bill. The Verizon Representative told me, after speaking with a supervisor, to go to a website to read about why I am being charged these exorbitant fees. It was a waste of my time to call Verizon. Something has to give.
Hi TJMac,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thanks,
Marcial
Start a new topic or ask questions in the open forum.
