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Verizon would rather lose $200 a month and a customer then give them a better renewal deal?

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Howie411
Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎01-23-2013

Verizon would rather lose $200 a month and a customer then give them a better renewal deal?

Message 1 of 4
(1,572 Views)

I know all these companies are here to make money but my current plan:

 

Fios Ultimate,  4 boxes,  Quatum whole house DVR,  75/75 internet and phone line and I pay $200 a month.     The bill is going up $30 in March and I'm out of contract already and  I asked what they could do to keep the price the same and was basically told nothing.  Even asked the retensions department.

 

So now I will be switching providers and for $175 a month (no contract, price guarenteed for 2 years). I can get COX's best TV plan, every pay channel,  300mbps download internet, phone and a $400 visa gift card.   

 

Now grant it, in 2 years the COX price will probably sky rocket, and I may switch back to FIOS.  But is it really in these companies best interest to lose a customer every 2 years?

3 REPLIES 3
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Verizon would rather lose $200 a month and a customer then give them a better renewal deal?

Message 2 of 4
(1,548 Views)

Yes.  And remember you cannot compare to any other companies New Customer discounts.  You must compare to prices without such discounts.

ALGJR_MD
Contributor
Contributor
Posts: 1
Registered: ‎01-21-2017

Re: Verizon would rather lose $200 a month and a customer then give them a better renewal deal?

Message 3 of 4
(1,507 Views)

No, it is not. It's Foolish and nobody knows this better than Comcast or FIOS. I recently terminated my FIOS service ( no contract ) and spoke to not less than 3 employees to be certain I was returning all my equipment and paying my final bill. One, yes, just one FIOS employee asked me why I was leaving. I teplied " Comcast offered me a better deal."  Their reply ? " Oh. ".  LOL.  Had their boss been listening to this conversation, they would have been terminated immediately. 

 

Even funnier? Once I packed up all my FIOS equipment just prior to all FIOS service being terminated and each time I used that worthless FIOS App to check my Voicemail, I received 4 increasingly desperate calls from a Verixon FIOS Customer Retention Specialist  beseeching me to beat whatever offer I was getting.  Too little, too late. 

 

These folks understand that retaining a customer is far cheaper than the cost to acquire a new one; this is not rocket science. With the exception of FIOS's non -existent Customer Service, I was happy with their TV, INTERNET & Phone service.  Comcast has a far superior system and navigating the Comcast menu is so easy. Whoever writes the application which controls FIOS menu & navigation systen clearly needs to spend some time at Apple. 

pspono
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎10-31-2012

Re: Verizon would rather lose $200 a month and a customer then give them a better renewal deal?

Message 4 of 4
(1,502 Views)

I disagree! It seems some that work at Verizon do not know anything about what they offer or are selling as what happened when I switched from Cox to Verizon.  They said we will beat Cox and in the end with all the extras like being charged for boxes for each tv that I was told was included in the price and other add ons like Regional sports that I am charged for but was never asked if I wanted it ...etc. I had a much cheaper price with Cox. It seems your initial contact with Verizon you get sub par employees with limited knowledge only to find out the more you call the better service you get seeing you say this is not the first time I called for a problem. That's why in DEC 2017 back to COX I go

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