Over the past month I have called Verison twice and engage in long chat with Verison this past Saturday concerning my account with them. I am 68 years old and I don't recall my account number with Verizon. The only information I had was the last 3 numbers of the account. I subscribe to Verison Fios for both internet and TV. Unfortunately for me about 3 weeks ago my computer was hacked and lost all access for one day for everything. As a result I had to open a new checking and saving accounts with my bank and have a computer tech work several hours to restore and clean my computer and contact gmail to create a new secure email address. This two things cost me $442.00 When I spoke with Verizon about this they say they need my account number. They told me that I need to supply both my old email address and phone number so that they could send me a pin. Both are lost forever. Unfortunately for me, they got all security conscience. I told them that I have lost both the previous email address and phone number so I had no access to get a new pin. I called twice over the last month and engage in a very lenghty chat with 3 representatives on Saturday who said that I since I don't my account number. They were unable to help me out. I have automatic payment with them from my checking account. I will call my bank to stop payment with Verizon. If owed any further money they will need to mail me a bill in the regular mail. I have gotten tired of this so I will get TV and internet with other providers. I will ask my bank not to pay the bill with Verizon anymore. Quite frankly, this is a terrible experience and I have another choice but to take my business elsewhere.
Hi Bookwurm,
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