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Where is the email with my Gift Card?

Posts: 2
Registered: ‎06-07-2022

Where is the email with my Gift Card?

Message 1 of 2

I was promised an email within 30-45 days with the card number to redeem my Welcome gift card. Because the redemption portal is not (and probably never will be) operational. The email has not arrived, and it has been well over 45 days. How can it possibly take 45 days to send an email in the 21st century? Somebody needs to apply a $50 credit to my next bill.

Moderator Moderator
Posts: 11,862
Registered: ‎03-18-2013

Re: Where is the email with my Gift Card?

Message 2 of 2

Hi Renee3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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