I currently have a Double Play Bundle-$44.99 per month (Freedom Essentials for phone and High Speed Internet Enhanced). Due to being laid off, I am trying to save money and wanted to change to the $29.99 per month plan (this would change the phone plan to Regional Essentials). I was chatting with a customer service rep online and was told that I can't do this because I cannot change my phone plan. Why Not? Has anyone else had this problem and how did you solve it? I'm not in any type of a contract.
Hello,
We can check on this for you. I sent you a private message to further assist you.
Shamika_Vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
Start a new topic or ask questions in the open forum.
