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Why is it so difficult for Verizon to cancel my account?

Posts: 1
Registered: ‎11-26-2012

Why is it so difficult for Verizon to cancel my account?

Message 1 of 2

I moved in mid-July 2012, and had my Verizon Fios account cancelled (this included cable and internet services). It is now almost December, and I have had to call Verizon customer service every month because I continue to get an email stating that my bill is available and Verizon owes me a credit of $10.30 When I last called in late October to find out why my account was still active, I was told that a virus protection service had not been fully deactivated. The representative cancelled the virus protection (or so I thought). Lo and behold, on November 22nd I get another email stating that once again my bill is available, but that Verizon owes me $20.60.



I WANT MY ACCOUNT CANCELED and to never EVER receive another email, bill, or check from Verizon EVER AGAIN.

If Verizon wants to continue paying me for something I asked them to CANCEL almost SIX MONTHS AGO, I realize it seems odd to even bring this up. However, the absolute INCOMPETENCY of seemingly every single customer service representative I've spoken to each month for the past six months is driving me insane.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Why is it so difficult for Verizon to cancel my account?

Message 2 of 2

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.


**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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