Why is it that every time I contact Technical Support they take it upon themselves to cancel my Autopay? This makes the fourth time and no-one will give me the name of the rep that placed the order to cancel. It really does get frustrating when I get a shut off notice because someone made a mistake and I have to pay for it. And once again I have to wait two or more billing cycles for the re-enrollment to take effect. This is just plain stupid.
Because they only offer poor service at the first and second call levels.
If any person is to have any accoutabilty they would have a phone number.