Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu

Worst customer service ever! Horrible experience

Posts: 1
Registered: ‎08-07-2018

Worst customer service ever! Horrible experience

Message 1 of 2

I have been a FiOS customer for over two years and I ready to ditch FiOS for TimeWarner's Spectrum. Luckily I live in NYC and have a choice. 


The issue: A visitor in my home accidentally pressed some buttons on the remote and subscribed to an add-on package. I immediately wanted to rectify the situation but it is impossible to contact someone. When they want to shove some product down your throat it is super easy but impossible when you want to cancel service. In any case, after dealing with the most stupid ChatBot I got to a real person within 1.5 hours. I was still patient because I wanted to reverse an accidental order. I was on phone with the representative for a very long time and he claimed to have taken care of everything. I also received an email confirmation.


The next bill not only charged for the cancelled add-on TV package but also charged me for one additional month. This is after a getting a "confirmation" from their system that removed the package. I am not sure if they terrible programmers who have massive glitches in their software or they are a heinous corporation who wants to squeeze customers. Somehow I don't want to find out and am done with FiOS.


I am now on the phone again for the last 1.5 hours and then they said "your call cannot be answered .. goodbye".  


FiOS is THE WORST company ever that doesn't respect a customer's time. I am ditching FiOS for good!


I am going to actively campaign in my building (which has FiOS) to new tenants and existing tenants to subscribe to Spectrum instead of FiOS.

Moderator Moderator
Posts: 2,444
Registered: ‎07-06-2016

Re: Worst customer service ever! Horrible experience

Message 2 of 2
Hi Samprit,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title