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Wrong Billing Amount - How to Escalte so the Bill is Accurate

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AdamZ
Contributor
Contributor
Posts: 1
Registered: ‎01-17-2018

Wrong Billing Amount - How to Escalte so the Bill is Accurate

Message 1 of 2
(602 Views)

Hello,

I’ve been calling customer service department for a week now with no resolution. I am a new customer and having the most difficult time having my bill to show the correct amount. My bill is showing the wrong bundle price and also set up fee which were supposed to be waived. WHY is this so hard to fix? I can’t find anyone to help me! I just want to cancel the whole deal all together and go back to DirectTV.

Thank you,

Adam

1 REPLY 1
LawrenceC
Moderator Moderator
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Posts: 11,673
Registered: ‎03-18-2013

Re: Wrong Billing Amount - How to Escalte so the Bill is Accurate

Message 2 of 2
(592 Views)

This issue has been escalated to a Verizon agent.

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