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Posts: 3
Registered: ‎12-28-2008

Verizon Yahoo Email Support Page

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Wow, I am SHOCKED by the Verizon Yahoo email technical support page.  It is unbelievably useless.  The customer can only enter 100 characters, and then the automated system emails links it chooses.  What a joke.  This clearly doesn't work.  My question seems to be an easy one to answer IF someone from Verizon would actually read it.  I'm so disgusted  - where is the live chat?  Where is an email link to an agent?  "Contact Us" used to provide a real person, not a machine.  Who does that to their customers?  It's really a shame that Verizon has gone this route, I'm presuming to save money.  My links were not applicable to my problem so I "replied" to the email (like it said to do) thinking for sure this time a live agent would read it.  NOPE!  More links!  I'm thinking I made a big mistake getting FIOS Internet.

 

{please keep it relevant and keep it courteous} 

Message Edited by KaLin on 12-28-2008 04:32 PM
Who Me Too'd this topic