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jmcohen23
Silver Contributor II
Silver Contributor II
Posts: 280
Registered: ‎01-30-2009

On-Demand not working for premium subscriptions

(10,803 Views)

I recently upgraded my box from an HD box to the Home Media DVR.  I also have a subspcription to some premium channels (HBO & Cinemax).

 

I am able to access HBO/Cinemax on the regular channels, but when attempting to order a movie via VOD, I get an error message stating that I am not currently subscribed.  Prior to my box upgrade, I was able to access the HBO/Cinemax VOD content.

 

I called VZ last night, and they were working on it, but only told me that the box I have has not been activated.  I found this puzzling since I am able to watch regluar shows on it.

 

Anyone else have a similar experience?

 

If I wasn't getting the premium subscription free for 3 months (expires in January), I would lodge a formal complaint.  But this is rather disappointing to see such inconsistencies with their equipment.

You've got to be very careful if you don't know where you're going, because you might not get there. --Yogi Berra
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